11: U. of Pittsburgh → CB Bhattacharya: Is There a Disconnect Between CSR Goals and Execution?

Measuring a company's CSR success with factory visits and community feedback.

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CB Bhattacharya

is the H.J. Zoffer Chair in Sustainability and Ethics at the University of Pittsburgh.  Previously he was the Everett W. Lord Distinguished Scholar and Professor of Marketing at the School of Management at Boston University. CB received his PhD in Marketing from the Wharton School at the University of Pennsylvania in 1993 and his MBA from the Indian Institute of Management in 1984. Before joining Boston University, he was on the faculty at the Goizueta Business School, Emory University.

In this episode, the following topics are discussed: 

  • Consumer behavior
  • CSR — how to understand stakeholder reactions?
  • Is there a disconnect between CSR goals and execution?
  • CSR success via empowering employees and shared ownership
  • Is the company walking the walk?   Check it by going to one of their factories away from corporate headquarters
  • Unilever and check dams
  • Enel in Chile and teaching self sufficiency
  • Resilient communities
  • Innovation is necessary to sustainability
  • Enel’s My Best Failure
  • Innovability
  • CSO and CMO: dual role at Unilever — Keith Weed
  • Nestle: COO as the sustainabilty architect of entire company
  • Engaging NGOs as a means for meeting CR goals
  • Relationship between CR and financial performance
  • Greenwashing
  • Where are the sustainabilty jobs for college graduates?

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